Transform Support with SaraBiT STS

By AIC Computer Education 12-May-2025

In today’s fast-paced digital world, customers expect fast, efficient, and professional support at all times. Whether you’re managing internal IT issues or delivering frontline customer service, a robust ticketing system is essential. Enter SaraBiT STS – a powerful, customizable support ticketing system built on the rock-solid Symfony PHP framework.

🔧 What is SaraBiT STS?

SaraBiT STS (Support Ticketing System) is a modern, scalable, and highly extensible support management platform designed for businesses that need more than just a simple helpdesk. It's tailored for developers and IT teams who want complete control, flexibility, and reliability in handling support requests.

At its core, SaraBiT STS makes it easy to manage incoming requests from multiple channels, organize them efficiently, and deliver top-tier responses – all from a clean, intuitive interface.

🚀 Why Choose SaraBiT STS?

✅ Email + Web Form Ticket Creation

Capture tickets via web forms or parse emails from multiple department-specific inboxes using Symfony Mailer or PHP IMAP. Set up multiple gateways with different routing rules.

🔢 Custom Ticket ID Generation

Create smart ticket IDs with support for numeric, alphanumeric, and fully customizable formats – including department prefixes, user-defined patterns, or date-based suffixes.

🧭 Powerful Workflow Tools

Automate and streamline your support operations with built-in tools for:

  • Ticket categorization and prioritization

  • Role-based assignment and team queues

  • Status tracking and SLAs

  • Escalation rules and notifications

🧩 Advanced Features at Your Fingertips

SaraBiT STS goes beyond the basics:

  • Merge/split tickets with full audit logs

  • Internal notes vs. customer replies

  • SLA enforcement, breach alerts, and escalations

  • Custom fields and branding options

  • Canned responses, knowledge base linking, and self-service portal integration

📊 Insights & Analytics

Get visibility into performance with dashboards, CSAT surveys, ticket metrics, and agent productivity reports – customizable to your needs.

🛡️ Built with Best Practices

As a Symfony-native system, SaraBiT STS is crafted for developers who value clean architecture and maintainability. It embraces:

  • Service-based architecture and reusable components

  • Secure role-based access control (RBAC)

  • Event-driven workflows and extensible listeners

  • API-friendly design for future integration

👨‍💻 Who Is It For?

  • SaaS startups needing white-label ticketing with full source code

  • IT teams in enterprises looking to streamline internal support

  • Agencies managing multi-brand helpdesks

  • Symfony developers seeking a solid ticketing base to build on

🌟 Join the Future of Smart Support

 

SaraBiT STS isn’t just another ticketing system – it’s a developer-first, business-ready support platform that adapts to your team, not the other way around. Whether you're building an internal helpdesk or a customer-facing support portal, SaraBiT STS gives you the tools to do it right.